F.A.Q.
faq's- toledo, oh
Handicapped Access
Please contact an usher upon arriving at the theater for assistance with wheelchair ramp locations and restroom facilities. Please arrive early if you need special assistance.
Hearing Enhancement
Lightweight headsets are available in the lobby at no charge to the hearing impaired. Please arrive early to obtain headsets prior to curtain. See an usher for details.
Latecomers
For the safety of our customers and the performers, latecomers will be seated by house staff at a suitable break in the performance.
Tickets and Special Offers
If you experience problems buying tickets or redeeming special codes/offers, please contact Catherine Cone, Director of Ticketing, at 1-800-776-7469 x150 or by email at catherine.cone@theaterleague.org.
Emergency Number
It is always a good idea to leave your exact seat locations and this phone number (419) 381-8851 with whomever might need you in an emergency. (Available during performances only.)
Cameras/Pagers/Recorders
Cameras and recording devices, tone pagers and cellular phones may not be used in the theater. Violation of this rule may result in eviction from the theater at the discretion of management.
Smoking
Smoking is not permitted in the facility.
Lost and Found
Please report lost and found articles to an usher. To follow up on a lost item, call the Security Office at (419) 381-8851.
Special Engagements
Periodically, Theater League presents other great shows at the facility. Whenever possible, subscribers are offered special discounts and the opportunity to purchase tickets before the general public. Watch your mail for coupons and announcements.
Can I exchange my tickets for a different date?
Yes. Exchanges must be made in person at the Box Office no later than 24 hours prior to the date printed on the ticket. Exchanges are subject to availability and we suggest that you call (419) 381-8851 to check on availability. Ticket exchanges are a privilege of Theater League Members only.
Exchanges are subject to the following:
- Exchanges to a higher-priced ticket are subject to an upgrade charge.
- Members will be assigned best seating available at the time of exchange.
Can I exchange my tickets for a different show?
No. Tickets may only be exchanged for another performance of the same show.
What if I have an emergency and miss my show?
Call 419-381-8851 during the show's engagement. We will make every effort to seat you at another performance on a stand-by, best available basis.
What if I lose my tickets?
Call 419-381-8851 Monday through Saturday. Seat locaters will be held for you at the box office to pick up prior to your performance. We are unable to mail replacement tickets.
Can I purchase extra tickets for friends and family?
Members may purchase unlimited additional tickets for all season shows at a special member discount when available. Tickets must be purchased in person at the box office, or call 419-381-8851.
Can I bring my child to a performance?
We strongly discourage the attendance of children under 5 years of age. Children must have a ticket and may not sit on a patron's lap. Please exercise discretion in bringing children under 12 to performances.
How is the ticket pricing established for my season tickets?
(Why are the prices printed on my season tickets different from what I paid?)
Your season membership is divided between money allocated to each show per contractual agreements with the show's producers and a season handling charge. Your total represents a savings over what you would have paid for the shows individually and that's BEFORE the handling charge is added to individual tickets. In addition, you receive a Member Discount Card, mailings and emails about upcoming shows, and more. Your Theater League season membership is worth the investment your make in our series.
Are there any accommodations available for the hearing impaired?
Yes. Infrared headsets are available in the lobby at no charge to the hearing impaired. Please arrive early to obtain headsets prior to curtain. See an usher for details.