F.A.Q.
FAQs- thousand oaks, ca
Handicapped Access
Please contact an usher upon arriving at the theater for assistance with wheelchair ramp locations and restroom facilities. Please arrive early if you need special assistance.
Hearing Enhancement
Lightweight headsets are available in the lobby at no charge to the hearing impaired. Please arrive early to obtain headsets prior to curtain. See an usher for details.
Latecomers
For the safety of our customers and the performers, latecomers will be seated by house staff at a suitable break in the performance.
Tickets and Special Offers
If you experience problems buying tickets or redeeming special codes/offers, please contact Catherine Cone, Director of Ticketing, at 1-800-776-7469 x150 or by email at catherine.cone@theaterleague.org.
Emergency Number
It is always a good idea to leave your exact seat locations and this phone number (805) 449-2714 with whomever might need you in an emergency. (Available during performances only.)
Cameras/Pagers/Recorders
Cameras and recording devices, tone pagers and cellular phones may not be used in the theater. Violation of this rule may result in eviction from the theater at the discretion of management.
Smoking
Smoking is not permitted in the facility.
Lost and Found
Please report lost and found articles to an usher. To follow up on a lost
item, call the Security Office at (805) 449-2708.
Special Engagements
Periodically, Theater League presents other great shows at the facility. Whenever possible, subscribers are offered special discounts and the opportunity to purchase tickets before the general public. Watch your mail for coupons and announcements.
Can I exchange my tickets for a different date?
Ticket exchanges are a privilege to Theater League Members only. In the event of a schedule conflict, season tickets may be exchanged for another performance of the same show. Exchanges may be made by mail, 2100 Thousand Oaks Blvd., Thousand Oaks, CA 91362, postmarked no later than two weeks prior to performance or in person at the Box Office no later than 24 hours before the performance time listed on the ticket. All exchanges are subject to availability.
Exchanges are subject to the following:
- A $1 per ticket exchange fee will apply
- Exchanges to a higher-priced ticket are subject to an upgrade charge.
- Members will be assigned best seating available at the time of exchange.
- Replacement tickets may not be exchanged.
- Tickets are non-transferable between shows.
Can I exchange my tickets for a different show?
No. Tickets may only be exchanged for another performance of the same show.
What if I have an emergency and miss my show?
If you miss a show due to an emergency, call or visit the box office, (805) 449-2775 during the show's engagement. Please do not wait until the show run is over. We will make every effort to seat you at another performance on a stand-by, best available basis. We are unable to transfer, offer a credit or refund unused tickets.
What if I lose my tickets?
If tickets are lost, call (805) 449-2775. Seat locators (replacement tickets) will be held at the Civic Arts Plaza Box Office for you to pick up ½ hour prior to each performance. We are unable to mail replacement tickets. Locators may not be exchanged.
Can I purchase extra tickets for friends and family?
Yes. Members may purchase unlimited tickets for all season shows for friends and family at a special member discount (subject to approval of producers). Tickets may be purchased in person at the Box Office or call Subscriber Services at (805) 449-2775.
Can I bring my child to a performance?
We strongly discourage the attendance of children under 5 years of age. Children must have a ticket and may not sit on a patron's lap. Please exercise discretion in bringing children under 12 to performances.
How is the ticket pricing established for my season tickets?
(Why are the prices printed on my season tickets different from what I paid?)
Your season membership is divided between money allocated to each show per contractual agreements with the show's producers and a season handling charge. Your total represents a savings over what you would have paid for the shows individually and that's BEFORE the handling charge is added to individual tickets. In addition, you receive a Member Discount Card, mailings and emails about upcoming shows, and more. Your Theater League season membership is worth the investment your make in our series.