F.A.Q.
FAQs - south bend
Can I Exchange My Tickets for a Different Date?
Yes. Exchanges are subject to availability and must be received at the Morris Center Box Office no later than 24 hours prior to the date printed on the ticket. Exchanges may be made by mail or in person at 211 North Michigan Street, South Bend, IN 46601 between 10 AM and 6 PM, Monday through Friday or 10 AM and 2 PM, Saturday. Tickets that are received and processed more than 6 business days prior to the performance date will be returned by mail. Otherwise, tickets will be held at the theater for pick-up prior to performance. Ticket exchanges are a privilege of Broadway Theatre League members only. Exchanges are subject to the following:
- A $3 per order exchange fee will apply.
- There will also be an upgrade charge if you are exchanging to a higher-priced ticket.
- Members will be assigned best seating available at the time of exchange.
- Replacement tickets may not be exchanged.
- Tickets are non-transferable between shows.
Can I Exhange My Tickets for Another Show?
No. Tickets can only be exchanged for another performance of the same show.
What If I Have an Emergency and Miss My Show?
If you miss a show due to an emergency, call 574-235-9190 Monday-Friday, 10 AM – 6 PM or Saturday 10 AM – 2 PM, during the show's engagement. We will make every effort to seat you at another performance on a stand-by, best available basis. WE ARE UNABLE TO TRANSFER, OFFER A CREDIT OR REFUND UNUSED TICKETS. Only season tickets may be exchanged.
Can I Purchase Extra Tickets for My Friends and Family?
Members may purchase unlimited tickets for all season shows for friends and family at a special member discount (subject to approval of producers). To purchase tickets, please visit the Morris Center Box Office or call 574-235-9190.
What If I Lose My Tickets?
If tickets are lost call 574-235-9190 Monday through Friday, 10 AM – 6 PM or Saturday, 10 AM – 2 PM. Replacements tickets will be held at the Morris Center Box Office for pick-up 1 ½ hours prior to performance. We are unable to mail replacement tickets. Locators may not be exchanged. If someone else presents your original tickets at the performance, we will do everything in our power to resolve the issue. However, we reserve the right to seat you in another location.
How Is the Ticket Pricing Established on My Tickets?
(Why are the prices printed on my tickets different from what I paid?)
Your season membership is divided between money allocated to each show per contractual agreements with the show's producers and a season handling charge. Your total represents a savings over what you would have paid for the shows individually and that's BEFORE you count the convenience fees added to individual tickets. Plus you receive a Member Discount Card, mailings and emails about upcoming shows, and more. Your Theater League season membership is worth the investment your make in our series.
Can I Bring My Child to a Performance?
Children attending must have a ticket and may not sit on a patron's lap. Please exercise discretion in bringing children under 12 to performances.
I'm having problems redeeming my Special Offers
If you experience problems buying tickets or redeeming special codes/offers, please contact Catherine Cone, Director of Ticketing, at 1-800-776-7469 x150 or by email at catherine.cone@theaterleague.org.
Are There Any Accomodations Available for the Hearing Impaired?
Infrared headsets are available thru the Ticket Office. Please arrive early to obtain headsets prior to curtain as quantities are limited. License or ID required.