F.A.Q.
FAQs- phoenix, az
Handicapped Access
Please contact an usher upon arriving at the theater for assistance with wheelchair ramp locations and restroom facilities. Please arrive early if you need special assistance.
Hearing Enhancement
Lightweight headsets are available in the lobby at no charge to the hearing impaired. Please arrive early to obtain headsets prior to curtain as quantities are limited. You will be asked to leave a deposit or other item as security. See an usher for details.
Latecomers
For the safety of our customers and the performers, latecomers will be seated by house staff at a suitable break in the performance.
Tickets and Special Offers
If you experience problems buying tickets or redeeming special codes/offers, please contact Catherine Cone, Director of Ticketing, at 1-800-776-7469 x150 or by email at catherine.cone@theaterleague.org.
Emergency Number
It is always a good idea to leave your exact seat locations and this phone number (602) 262-7271 with whomever might need you in an emergency.
Cameras/Pagers/Recorders
Cameras and recording devices, tone pagers and cellular phones may not
be used in the theater. Violation of this rule may result in eviction from the
theater at the discretion of management.
Smoking
Smoking is not permitted in the facility.
Lost and Found
Please report lost and found articles to an usher. To follow up on a lost item, call the Security Office at (602) 262-7271.
Special Engagements
Periodically, Theater League presents other great shows in Arizona. Whenever possible, subscribers are offered special discounts and we will make every effort to create the opportunity to purchase tickets before the general public. Watch your mail for coupons and announcements.
CAN I EXCHANGE MY TICKETS FOR A DIFFERENT DATE?
Yes. Exchanges are subject to availability and must be received in the Orpheum Theatre Box Office no later than 24 hours prior to the date printed on the ticket. We suggest that you call (602) 262-7272 to check availability. Tickets that are received and processed more than 6 business days prior to the performance date will be returned by mail. Otherwise, tickets will be held at the theater for pick-up prior to performance. Ticket exchanges are a privilege of Theater League members only.
Exchanges are subject to the following:
- A $1 per ticket exchange fee will apply.
- There will also be an upgrade charge if you are exchanging to a higher-priced ticket.
- Members will be assigned best seating available at the time of exchange.
- Replacement tickets may not be exchanged.
- Tickets are not-transferable between shows.
CAN I EXCHANGE MY TICKETS FOR ANOTHER SHOW?
No. Tickets can only be exchanged for another performance of the same show.
WHAT IF I HAVE AN EMERGENCY AND MISS MY SHOW?
If you miss a show due to an emergency, call (602)-262-7272 Monday-Friday, 9:30AM-5PM during the show's engagement. We will make every effort to seat you at another performance on a stand-by, best available basis. WE ARE UNABLE TO TRANSFER, OFFER A CREDIT OR REFUND UNUSED TICKETS. Only season tickets may be exchanged.
CAN I PURCHASE EXTRA TICKETS FOR MY FRIENDS AND FAMILY?
Members may purchase unlimited tickets for all season shows for friends and family at a special member discount (subject to approval of producers). To purchase tickets, please visit the Orpheum Theatre Box Office, 100 N. 3rd St., Phoenix, AZ 85004 or Call (602) 262-7272.
WHAT IF I LOSE MY TICKETS?
If tickets are lost call (602) 952-2881 Monday through Friday. Seat locators (replacements tickets) will be held at the Orpheum Theatre Box Office for pick-up 1 ½ hours prior to performance. We are unable to mail replacement tickets. Locators may not be exchanged. If someone else presents your original tickets at the performance, we will do everything in our power to resolve the issue. However, we reserve the right to seat you in another location.
HOW IS THE TICKET PRICING ESTABLISHED ON MY TICKETS?
(WHY ARE THE PRICES PRINTED ON MY TICKETS DIFFERENT FROM WHAT I PAID?)
Your season membership is divided between money allocated to each show per contractual agreements with the show's producers and a season handling charge. Your total represents a savings over what you would have paid for the shows individually and that's BEFORE the handling charge is added to individual tickets. Plus you receive a Member Discount Card, mailings and emails about upcoming shows, and more. Your Theater League season membership is worth the investment your make in our series.
CAN I BRING MY CHILD TO A PERFORMANCE?
Children under 5 years of age will not be admitted to the venue. Children attending must have a ticket and may not sit on a patron's lap. Please exercise discretion in bringing children under 12 to performances.
ARE THERE ANY ACCOMMODATIONS AVAILABLE FOR THE HEARING IMPAIRED?
Infrared headsets are available in the lobby at no charge to the hearing impaired. Please arrive early to obtain headsets prior to curtain as quantities are limited. See an usher for details.